In a major boost to its business, the beverages giant Coca-Cola announced a five-year pact with Microsoft for an undisclosed sum to utilise the capabilities of Microsoft Azure, Dynamics 365 and Microsoft 365. It is expected that the pact will help Coca-Cola gain new insights from data across the enterprise.
Announcing the tie-up, Judson Althoff, executive vice-president, Worldwide Commercial Business, Microsoft, said: “Coca-Cola is taking its digital innovation a step further, leveraging Dynamics 365, Microsoft 365 and Azure to better connect people and opportunities through breakthrough productivity and powerful information management that will drive continued business success over the next decade.”
Coca Cola will be able to exploit the new Dynamics 365 AI-driven insights and real-time dashboards which will help call centre managers to monitor performance metrics for overall employee satisfaction scores and benefit from real-time insights into which call topics are driving scores. These investments will also enable The Coca-Cola Company to access the latest innovations in the Dynamics 365 portfolio of applications and expanding capabilities, the companies said in a statement.
Barry Simpson, senior vice president and chief information and integrated services officer of Coca-Cola, said: “This partnership with Microsoft allows us to really step change our employee experience through replacing previously disparate and fragmented systems. These platforms allow us to deliver relevant, personalised experiences as we network our organisation.”
The Coca-Cola Company is also rolling out Microsoft 365 and Microsoft Teams worldwide, equipping employees with a single hub to connect and collaborate across chat, calling, meetings and documents.
Discussion about this post