Indian Railways introduce OTP-based cancellation refund system

Indian Railways have introduced a new One Time Password (OTP) based refund system for tickets booked through authorized railway ticketing agents. The initiative is aimed at bringing in a transparent and customer-friendly refund system for reserved e-tickets which are cancelled or which are fully wait-listed dropped tickets.

This new system will be implemented by Indian Railway Catering and Tourism Corporation Limited (IRCTC). The OTP will be received as SMS on the registered mobile number of the passenger provided at the time of booking. The passenger will be required to share the OTP with the agent who booked the ticket for getting the refund amount.

The objective of the scheme is to streamline the cancellation refund process further so that cancellation amount is refunded timely to the customer by the agents.