A sigh of relief for thousands of people who have booked tickets with airlines in India, airlines companies will now have to refund full flight ticket costs, without charging cancellation fee, to passengers who booked tickets during the lockdown period between 25 March and 14 April for travel between 15 April and 3 May, before the government extended the curfew, a senior government official said.
“Passengers, who booked tickets between 25 March and 14 April, for travel after 14 April, the previous deadline of the lockdown, till the current lockdown deadline (3 May), would be given full refund of their tickets,” the official added, requesting anonymity.
The ministry of civil aviation (MoCA) on Thursday released a circular stating that passengers are eligible for full refund for all tickets booked during lockdown period of 25 March to 14 April, for travel between 15 April and 3 May.
However, the passengers who have booked tickets before 25 March, for travel between 15 April to 3 May, will not be eligible for full refund. As things stand, most airlines are offering a credit — equivalent to their ticket prices — to passengers who are unable to fly due to the lockdown, which can be utilized by them at a later date. Few airlines are also offering refund after applying a cancellation charge.
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