Finance Minister Nirmala Sitharaman has emphasised the need for better data sharing between customers and Public Sector Banks (PSBs) at the regional level.
Addressing a function in New Delhi, she said banks require judicious mix of personal customer information and data. Ms. Sitharaman said government wants to use data analytics in banking sector.
The Minister pointed out that many branch level officers in public sector banks do not have enough information on government schemes. She said, bank branches in hinterland suffer as employees cannot speak in customers’ mother tongue.
Ms Sitharaman said, the bank employees should speak local language. The Minister also launched Ease 3.0 for smart, tech-enabled banking for aspiring India.